Digital bank Revolut suffered a widespread service disruption on October 20, 2026, affecting card payments, ATM withdrawals, transfers, and access to its mobile application for customers around the world [2, 3, 4, 7]. This outage coincided with reported issues from Google Cloud, Revolut's primary cloud service provider, impacting its London region data center [1, 5, 6, 13].

This incident shows how much modern financial services rely on third-party cloud infrastructure. A failure in these underlying technologies can cause extensive disruption for many users.

What the records show

Revolut's outage affected numerous core services, including sign-in, card payments, card top-ups, transfers, ATM withdrawals, currency exchange, stock trading, cryptocurrency, and live support chat [8, 13]. Customer reports on the outage tracker DownDetector indicated a surge in complaints, with more than 2,000 filed by 9 AM BST. Google Cloud's status dashboard reported "elevated error rates" and "intermittent network failures" for services such as Compute Engine and Cloud Storage in its europe-west2 region on the same day [5, 9]. Revolut's UK system status page listed 30 services as "partially unavailable" as of 9:15 GMT.

Timeline

Issues for Revolut customers began shortly after 7 AM BST on Tuesday, October 20, 2026, according to DownDetector [4, 7]. Google Cloud reported its European service disruptions starting around 07:45 UTC on the same day. Revolut publicly acknowledged the service disruption on its X account shortly before 9 AM BST.

What changed and for whom

Customers globally reported an inability to access their money or complete transactions, with frustration shared on social media platforms like X [2, 7, 8]. The disruption affected users across various regions, including reports from France and America, in addition to the UK and Ireland [7, 8, 12]. The widespread nature of the outage meant many faced immediate financial inconvenience, unable to pay for goods or services [2, 11].

What Revolut has said publicly

Revolut acknowledged the "service disruption affecting multiple services" on its official X account, stating that its engineering team was actively working to restore full service [7, 8, 11]. A Revolut spokesperson confirmed, "We can confirm that all our customers' money and data are safe," and apologized for the inconvenience [7, 8, 12, 13]. The company's communication did not explicitly detail the exact cause of the disruption or link it directly to Google Cloud's issues [8, 11].

What we could not confirm

As of the reporting date, Revolut had not disclosed the exact cause of the service disruption, the total number of customers affected, or an expected time for full service restoration [8, 11]. Revolut's online system status page claimed "all systems are operational" at one point despite ongoing issues. It remains unconfirmed whether Google Cloud's issues were the sole or primary cause of Revolut's outage [1, 6, 9].