On October 20, 2026, a Google Cloud service disruption originating from its London data center began around 7 a.m. local time, leading to millions of Revolut customers being unable to access banking services. This widespread cloud failure impacted critical digital services across Europe, causing significant operational interruptions for major banking institutions and their customers.

Records Show Widespread Impact

Fintech company Revolut reported a "massive outage" disrupting the majority of its services globally on the same day. Millions of Revolut customers were unable to use their banking application or associated cards. Specific functionalities impacted included the ability to sign in, make card payments, perform cash withdrawals, and initiate transfers. Other prominent financial entities, such as Lloyds, also confirmed disruptions to their operations and customer services due to the Google Cloud issues. ING Germany also reported problems logging into online banking and its banking app.

Timeline of Disruption

Financial Sector Grapples with Outage

What Google and Affected Companies Have Said

What We Could Not Confirm